Support software that matches your workflows — not a ticketing tool you work around.
Zendesk, Intercom, and Freshdesk charge per-agent pricing that scales against you — and still force your support team into generic workflows. I build custom support platforms with AI-powered routing, integrated knowledge bases, and SLA tracking designed for your specific ticket types and escalation paths.
Replaces Zendesk / Intercom / Freshdesk
Automatic classification and routing based on ticket content, customer tier, and product area. Tickets reach the right agent first time.
Email, live chat, and form submissions in one unified queue. No switching between tools to manage customer conversations.
Relevant articles surface automatically during ticket resolution. Agents find answers without leaving their workflow.
Custom SLA rules per customer segment with automated escalation. Never miss a response target.
Branded portal where customers submit tickets, track status, and find knowledge base articles — reducing inbound volume.
No per-agent licensing. No annual renewals. The code and data belong to you permanently.
I start by mapping your current support workflows — ticket types, routing rules, escalation paths, SLA commitments, and the tools your team currently uses. Then I scope a fixed-price build covering ticketing, routing, knowledge base, SLA management, and reporting. Build time is typically 5–8 weeks. You get a deployed system with documentation and training.
// Migration Plan
Every migration follows a proven 4-step process. No downtime, no data loss, no surprises.
We extract and map your existing data, configurations, and business rules with zero downtime. No disruption to your live environment while we build the blueprint.
Your exact workflows, pricing matrices, approval chains, and automation rules are rebuilt in clean, documented code — not approximated or templated.
The new system runs in parallel alongside your existing tool. Your team validates every workflow, edge case, and integration before anything changes.
One clean switch. Your team gets hands-on training, full documentation, and direct access to the developer. Cancel your old licenses the same week.
Yes. We handle data migration from Zendesk, Intercom, Freshdesk, or any platform with an API. Historical tickets, customer records, and knowledge base articles transfer to the new system.
Yes. The routing model learns from your ticket patterns — classification accuracy improves as more tickets flow through the system. You can also adjust routing rules at any time without technical help.
Absolutely. The customer portal gives your users full visibility — submit tickets, track progress, and access your knowledge base. It reduces inbound volume by giving customers self-service options.
Thinking about replacing your customer support tool?
We'll audit your current stack and show you what a tailored build looks like — free, no commitment.
3 build slots left in Q2 2026
Get a free stack audit →