The Zendesk alternative built for how your support team actually works.

Zendesk costs £80k–200k+/yr for a mid-size support team and still requires apps, add-ons, and workarounds for your actual workflows. TailorStack builds a support platform tailored to your ticket categories, routing rules, and escalation paths — no per-agent pricing.

Why teams leave Zendesk

• Per-agent pricing (£59–115/agent/month) means costs scale linearly with headcount, regardless of volume.
• Your support workflows need Zendesk apps and marketplace add-ons that add cost and complexity.
• Ticket routing rules are limited — complex conditional routing based on product, tier, or customer value requires workarounds.
• The knowledge base is separate from the ticketing workflow, creating context-switching for agents.
• Reporting and analytics require higher pricing tiers to access the dashboards your managers actually need.

What you get instead

A support platform designed around your ticket types, routing logic, and escalation paths. AI-powered ticket classification and auto-routing. Integrated knowledge base that surfaces relevant articles during ticket resolution. SLA tracking with automated escalation. Customer portal for self-service. Role-based dashboards for agents, managers, and leadership. No per-agent pricing. Built in 5–8 weeks.

Zendesk vs TailorStack