The Intercom alternative without the per-seat pricing spiral.

Intercom’s per-seat pricing model means your support costs climb with every hire, and the AI features that could reduce ticket volume are locked behind premium tiers. TailorStack builds a support platform with AI built in from day one — one-time fixed price.

Why teams leave Intercom

• Per-seat pricing escalates rapidly — a growing support team quickly pushes costs past £100k/yr.
• AI features (Fin, custom bots) require premium tiers and still charge per-resolution fees.
• The platform is messenger-first — email ticketing and multi-channel support feel bolted on.
• Customising the bot experience beyond templates requires development resources.
• Data and conversation history are locked in Intercom — switching costs are high.

What you get instead

Omnichannel support with AI built in from the ground up. Live chat, email, and ticket management in one unified system. AI-powered auto-responses and escalation — no per-resolution fees. Custom bot workflows for your specific support scenarios. Full conversation history you own and can export. Customer-facing portal for self-service. Built in 5–8 weeks.

Intercom vs TailorStack